Refund policy
At Solva Brand, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn, unused, and unwashed
- With all original tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at info@solvabrand.co.uk.
If your return is approved, we will provide you with instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.
If you have any questions regarding returns, you can contact us at info@solvabrand.co.uk.
Damages and Issues
Please inspect your order as soon as it arrives and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will assess the issue and work quickly to resolve it.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalized products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your item is eligible for return, please contact us at info@solvabrand.co.uk before making a return request.
Please note that we are unable to accept returns on:
- Sale items
- Gift cards
Exchanges
The quickest way to exchange an item is to return the original item. Once your return has been approved and processed, you may place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.
To qualify for a return under this right, the item must be:
- Unworn and unused
- In its original condition
- With all tags attached
- In its original packaging
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@solvabrand.co.uk.
Contact Information
Solva Brand
Email: info@solvabrand.co.uk