Shipping policy

Shipping & Delivery Policy

At Solva, we aim to process and dispatch orders as quickly and efficiently as reasonably possible.

Orders are prepared after payment and order details have been successfully verified and are normally dispatched within 1–2 working days.


Processing and dispatch times may vary depending on:

  • Product availability

  • Order volume

  • Promotional periods

  • Weekends and UK bank holidays

  • Payment or address verification

  • Carrier availability

  • Circumstances outside our reasonable control

Any processing or dispatch timeframe shown on a product page, promotional offer, checkout page or order confirmation is an estimate unless expressly stated otherwise.

We do not guarantee dispatch within a specific timeframe unless this has been confirmed by Solva in writing for the relevant order.

Once an order has been dispatched, the customer will normally receive a shipping confirmation email containing the available tracking information.

Shipping Within the United Kingdom

The shipping options and any applicable charges available for an order will be displayed during checkout.

Where free UK shipping is offered, the offer may be subject to the conditions stated on the relevant product page, promotion or checkout page.

The estimated delivery timeframe for UK orders is generally 7–14 business days from dispatch.

Business days are Monday to Friday and exclude UK bank holidays.

This timeframe is an estimate only and is not a guaranteed delivery date. Some orders may arrive sooner or later depending on the circumstances affecting the shipment.

Estimated delivery information may also be displayed during checkout or provided after dispatch.

Delivery estimates may vary depending on:

  • The delivery address

  • The shipping method selected

  • Carrier availability

  • Product demand

  • Remote or restricted delivery locations

  • Weather or transport disruption

  • UK bank holidays

  • Circumstances outside our reasonable control

Order Tracking

Tracking information will be provided where available for the selected shipping service.

A tracking link may be sent to the email address provided at checkout after the order has been dispatched.

Tracking information may not update immediately after dispatch, particularly while the parcel is being transferred between logistics providers.

Customers should contact info@solvabrand.co.uk if tracking has not updated for an unusually long period or appears to show an incorrect delivery status.

Delivery Delays

Although most UK orders are expected to arrive within the estimated 7–14 business day delivery window after dispatch, delays may occasionally occur because of:

  • Severe weather

  • Carrier or transport disruption

  • UK bank holidays

  • High order or shipping volumes

  • Remote delivery locations

  • Incorrect or incomplete delivery information

  • Customs clearance, where applicable

  • International logistics disruption

  • Events outside our reasonable control

During major promotional periods or widespread carrier disruption, processing and delivery may take longer than originally estimated.

We will provide reasonable assistance where possible, but we cannot guarantee delivery by a specific date unless Solva has expressly confirmed that date in writing.

A delay beyond the estimated 7–14 business day delivery window does not automatically mean that an order has been lost or that an immediate refund will be issued.

Nothing in this section limits any right the customer may have under applicable UK consumer law where an order is not delivered within an agreed or legally reasonable period.

Lost or Missing Orders

If an order has not arrived within a reasonable period after the estimated delivery window, contact:

info@solvabrand.co.uk

Please include:

  • Your full name

  • Your order number

  • The email address used to place the order

  • The delivery address

  • Any relevant tracking information

We may open an investigation with the shipping carrier.

An order will not normally be considered lost while it remains in active transit or while the carrier is conducting an investigation.

If the carrier confirms that a shipment has been lost or cannot be delivered, Solva may provide an appropriate remedy, which may include:

  • Sending a replacement

  • Issuing a refund

  • Agreeing another reasonable solution with the customer

The available remedy will depend on the circumstances and any rights available under applicable UK consumer law.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information during checkout.

Solva is not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.

Where an order has not yet been dispatched, we will make reasonable efforts to update the delivery details if the customer contacts us promptly.

We cannot guarantee that an address can be changed after processing or dispatch has begun.

Additional shipping or handling charges may apply if an order must be resent because the customer supplied incorrect or incomplete delivery information.

Parcels Marked as Delivered

Where tracking shows that a parcel has been delivered but the customer cannot locate it, the customer should:

  • Check the delivery address entered with the order

  • Check any safe place around the property

  • Ask household members or neighbours

  • Review any photograph or delivery note provided by the carrier

  • Contact the shipping carrier where appropriate

  • Contact Solva for further assistance

We may ask the carrier to investigate the delivery before deciding whether a replacement, refund or other remedy is appropriate.

Damaged Deliveries

If a parcel or product arrives damaged, contact info@solvabrand.co.uk as soon as reasonably possible.

Please provide photographs of:

  • The external packaging

  • The shipping label

  • The internal packaging

  • The damaged product

  • Any other relevant damage

Do not dispose of the product or packaging while the issue is being assessed unless instructed to do so by our customer support team.

Where appropriate, we may provide a replacement, refund or another remedy in accordance with applicable UK consumer law.